Refund and Returns Policy

1. Return Windows

Product type Return window Condition
Phone accessories (chargers, cables, power banks, earbuds) 2 days from delivery Unused, in original sealed or undamaged packaging
Laptops and laptop accessories (bags, mice, keyboards, docks) 4 days from delivery Unused or lightly tested, with all packaging, accessories and seals

The return window starts on the day the order is delivered to you, not the day you place it.

2. What Can Be Returned

To qualify for a refund or exchange, the item must:

    • Be in the same condition you received it, with no scratches, dents, stains or signs of use

    • Include all original packaging, manuals, cables, adapters and free gifts

    • Have all serial numbers, IMEI numbers, stickers and seals intact

    • Come with your order number or proof of purchase

Laptops may be opened to check they work, but must not be heavily used, have software or accounts installed, or be missing any part. Please sign out of all accounts and remove personal data before returning.

3. Items We Cannot Accept for Return

    • Earphones, earbuds and headsets once opened, for hygiene reasons

    • Opened software, antivirus licences and activation keys

    • Memory cards, SIM cards and storage devices once opened

    • Items damaged by misuse, liquid, drops, power surges or unauthorised repairs

    • Laptops with a changed operating system, removed parts or missing serial numbers

    • Items marked as final sale, clearance or open-box (unless faulty)

4. Compatibility

Please check that an accessory fits your device before you order. Cases and screen protectors are model specific, and chargers and cables depend on your device’s port and charging speed.

If you ordered the wrong model, you can return the item unopened within the return window. Return shipping is paid by you. If you followed our product listing and it was wrong, we will cover the cost.

5. Faulty, Damaged or Wrong Items

If your item arrives damaged, does not work, or is not what you ordered:

    1. Contact us within [2] days of delivery at [gmasterng@gmail.com] or [WhatsApp / phone number].

    1. Send your order number, a short description, and clear photos or a video showing the fault. For laptops, include a photo of the serial number sticker.

    1. We will review within [2 business days] and offer a replacement, repair or full refund, including shipping costs.

Dead on arrival (DOA): a laptop or electronic item that does not power on or has a hardware fault within [2] days of delivery will be replaced or refunded in full after we verify the fault.

6. Warranty

Laptops and electronics also come with a 1-mont warranty from us. After the return window, faults are handled under warranty (repair or replacement) rather than as a refund. Warranty does not cover physical damage, liquid damage, battery wear from normal use, or software problems caused by the user.

Keep your receipt and packaging, as you will need your order number to claim warranty.

7. How to Start a Return

    1. Contact us within the return window with your order number and reason for the return.

    1. Wait for our approval and return instructions. Do not post or send items back before we approve them.

    1. Pack the item securely in its original packaging. For laptops, use a box with proper padding and consider insuring the parcel.

    1. Send it back using a trackable service, or drop it at [our pickup point / address].

8. Return Shipping Costs

    • Our error or a faulty item: we pay the return shipping.

    • Change of mind or wrong model ordered: you pay the return shipping.

    • Original delivery fees are not refunded, unless the return is our error.

    • We are not responsible for items lost or damaged on the way back to us, so please keep your tracking number.

9. Inspection and Refunds

Once your return arrives, we inspect it within [2–3 business days] and email you the result.

    • Approved: your refund is processed within 5–7 business days to your original payment method. Your bank may take a few more days to show it.

    • Partly approved: if the item is returned used, damaged or with missing parts, it mean we will have to return the product to you.

10. Exchanges

You can swap an item for a different model, colour or size within the return window, subject to stock. If the replacement costs more, you pay the difference. If it costs less, we refund the difference. If the item you want is out of stock, we refund you instead.

11. Cancelling an Order

You can cancel before your order ships by contacting us right away, and we will refund you in full. Once shipped, it must be returned under this policy.

12. Pre-Orders and Refurbished Items

    • Pre-orders: you can cancel for a full refund any time before the item ships.

    • Refurbished or open-box items: these are tested and described on the product page. They can be returned within [7] days only if they are faulty or not as described.

13. Changes to This Policy

We may update this policy from time to time. The version on our website when you place your order applies to that order.

14. Contact Us

Gmasterng Email: gmasterng@gmail.com, Phone / WhatsApp: 07014556679, Address: Suite S3B, Say Plaza, Utako, Abuja, Hours: Monday – Friday, 9am–4pm